Troubleshooting

Thank you for joining us for High Holy Day services.

All services will be available for viewing online – with Masorti and children’s services pre-recorded while Progressive and Renewal services will be streamed live. To access the services, please click on the button for the service that you wish to attend; for Masorti and Children’s services you will see a library of videos available for you to watch at your convenience throughout the High Holy Days. Other videos including sermons by each of the clergy are available for viewing here. Progressive and Renewal services will be streamed live – please refer to the program to see times for each service. After Progressive services, a recording will be available for you to watch at your convenience. Click here to see service times.

Services can be viewed on any computer, mobile phone or tablet. If you have a streaming device on your television such as an Apple TV or Chromecast you can stream the services to your screen. Click here for details on how to set this up.

Connect your computer to your TV using an HDMI cable
Plug in your device to your TV using a HDMI cable.
Select Source or Input on your TV remote and choose the right ‘channel’ eg. HDMI 1

Troubleshooting video viewing

If you are having problems accessing the services, try restarting your device to see if this solves the problem.

Fixing poor video quality

Emanuel Synagogue has done all that is possible to ensure the highest video quality stream for our services. Jerky video playback or slow buffering can ruin the enjoyment of services. But you don’t have to put up with video streaming problems – here are some solutions to try.

1. Is your internet slow?

One of the main reasons for video streaming problems is slow internet. We recommend testing your internet connection speed using this free speed checker tool. You need a minimum download speed of 3 Megabits per second to watch a single video stream in clear, standard definition. The best Internet speed for HD streaming is 5Mbps. If you’re not getting the speeds you should be, there are some fixes you can attempt.

2. Who else is online?

Video streaming can suffer if you have a lot of people on your home connection all using the internet at once. If you’re trying to watch services on your TV screen while someone in your house is busily downloading files and your kids are playing online games on their tablets, some slowdown is inevitable.

3. Swap browsers

If you’re watching in a web browser and encountering problems, then it can help to swap browsers. For instance, if you’re finding that playback is jerky within Internet Explorer, try using Chrome or Firefox to see if this improves things.

Keep your browser up to date

Make sure your browser is up-to-date, too – head to the settings menu and check for any updates, then install them and restart your browser.

Watch out for extensions

Browser extensions can create slowdown on web pages, including for video streaming. For instance, if you use an ad blocking extension, try disabling it then reloading your browser to see if this makes your video streaming improves.

4. Let your video buffer

For a simple fix, pause your video playback and let the buffering make some progress before you click ‘play’ again. That is, press pause and watch to check that the grey line keeps moving. When it’s made some progress, press play again to see if this improves the playback.

5. Check for viruses

A virus on your computer can cause serious slowdown, especially if it’s sending information to the internet, or using your computer as a base to spread itself further. Jerky video could be a sign of a virus infection.

Conduct a thorough scan of your computer using antivirus software to make sure there’s nothing creating issues on your device.

Address

Emanuel Synagogue
7 Ocean Street
Woollahra, NSW 2025

Contact Us

p: 02 9389 6444

e: info@emanuel.org.au

Shabbat Times

Parashat Bereshit
Shabbat, October 17

Candle Lighting
Friday, October 9  6:51PM

Havdalah
Motzei Shabbat 7:28PM

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